In this special 10th episode, we welcome our first-ever client guest - Marcus Nokelainen, Head of Operations at Prime Entertainment. Together with KYZEN, Marcus takes us behind the scenes of launching Kahhaus, a streamlined Pay & Play casino brand built for simplicity, speed, and standout rewards in the fast-moving Finnish iGaming market. From building a product-first customer experience to choosing outsourcing over in-house support, Marcus shares candid insights on startup a

In this episode, we talk with Malcolm Wilkinson, Founder of We the Bookie, joined by Ståle Moe, Head of Operations at KYZEN. From staying agile in a constantly shifting landscape to introducing a revenue-sharing model that rewards customers, Malcolm shares how bold thinking and simplicity can reshape an entire approach to business. Tune in for a fresh take on leadership, loyalty, and building smarter.

In this episode, we explore the key challenges and opportunities in emerging iGaming markets with the COO of BetStarters, Glenn Debattista. We discuss how operators can navigate these hurdles while maintaining innovation and operational efficiency. Plus, he shares what keeps him motivated in this dynamic industry and how the growing demand for white-label and turnkey solutions is shaping the future of iGaming. Don’t miss this insightful discussion on the future of iGaming in

In this episode, we sit down with Charl Baard, COO of Pokerbet, to explore how experience shapes success in iGaming. Charl shares insights on player loyalty in a saturated market, how great products providing great experience drive retention, and the challenges of growing an iGaming brand in new markets. This episode is packed with insights on strategy, growth, and standing out in the industry. Tune in for an engaging conversation on the role of experience in driving iGaming

In this episode, we chat with Alexis Wicén, CEO and Founder of Unibo, about the psychological principles behind keeping players hooked and revolutionizing player engagement in the iGaming industry. Alexis shares strategies for effective onboarding, personalizing the gaming experience, and using retention metrics to optimize player lifetime value. Tune in for expert insights on driving player retention and success in iGaming!

In this episode, we talk with Christoffer Andersson, COO of 500 Casino, about tackling operational challenges, understanding the tech-savvy crypto audience, and the importance of using CRM to maintain strong player relationships. Don't miss his valuable insights on staying competitive and delivering the best casino experience.

In this fourth episode, we sit down with Ricardo Gouveia Ferreira, CEO of Branders, to explore how his company stands out in a competitive marketplace. Ricardo shares his journey of adapting to market changes, balancing risks with innovation, and navigating fraud prevention across regions. From lessons learned through mistakes and successes to tips on iterating for success in new markets, this episode is packed with insights for anyone looking to thrive in today’s fast-paced

In our first podcast episode of the year, Carl Degiorgio, our CEO of KYZEN takes you behind the scenes of KYZEN’s journey. From how the company was founded to the meaning of KYZEN and the culture we’re creating, this episode dives into our obsession with continuous improvement, the challenges and rewards of running a business, and the lessons he has learned from startups and leadership. You’ll also get insights into the services we provide and a glimpse of our exciting future

In this second episode, we sit down with Sean Spiteri, Head of Payment Solutions at PressEnter Group. With more than ten years in the iGaming industry, Sean has gained expertise in customer support, risk, and fraud, ultimately finding his true passion in payments. Sean shares his insights on the art of leadership, how AI is revolutionizing payments, and strategies to succeed in the fast-paced world of iGaming. Tune in for an inspiring Christmas edition as Sean discusses the f

In this first episode, we sit down with Joao, Co-founder and Chief Architect of The Mill Adventure, a company transforming the iGaming industry with their all-in-one gaming platform. With a focus on innovation and technology excellence, Joao shares insights on simplifying complexity in iGaming and how The Mill Adventure is driving the future of the industry.