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Podcast Episode 10 : First-Hand with Our First Client Guest - The Kahhaus Launch Story
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In this special 10th episode, we welcome our first-ever client guest - Marcus Nokelainen, Head of Operations at Prime Entertainment. Together with KYZEN, Marcus takes us behind the scenes of launching Kahhaus, a streamlined Pay & Play casino brand built for simplicity, speed, and standout rewards in the fast-moving Finnish iGaming market.
From building a product-first customer experience to choosing outsourcing over in-house support, Marcus shares candid insights on startup agility, operational efficiency, and how Prime partnered with KYZEN to scale support without compromising quality.
Whether you're launching a brand or leading a team, this episode is full of sharp takeaways from someone who's done both.
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