iGaming
The iGaming industry is all about user engagement, customer retention, and compliance with the fast-changing market. Nevertheless, businesses do run into brick walls when it comes to the delivery of effective customer support, secure payments or fraud prevention.
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At KYZEN, we help iGaming businesses overcome these challenges by linking them to a special pool of native, qualified specialists. These experts have a deep understanding of the unique nature of the iGaming industry.
Payment Orchestration​​
In the iGaming industry, reliable and efficient payments are crucial for leading customers to your site, retaining those customers and ensuring uninterrupted service. At KYZEN, we manage the Worldline Payment Orchestration tool, Payment IQ, to deliver faster, seamless solutions, providing an unmatched gaming experience for your customers.
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Don’t fall behind the trend! With our Payment Consultancy Service, you will be provided with specific recommendations derived from a deep understanding of the market, focused on optimizing your payment ecosystem to future-proof your business in this fast-changing landscape.​
Payment Solutions
Our Payment Solutions are designed to simplify and optimize your global transaction capabilities. From selecting the right payment methods for your target markets to managing integrations, we help you create a frictionless checkout experience tailored to your customers’ preferences.With deep industry knowledge and technical expertise, we ensure that your payment setup is efficient, scalable, and aligned with your business strategy, and with that, driving higher conversion rates and customer satisfaction.
Payment Method Testing
Avoid revenue loss caused by broken or misconfigured payment methods. Our Payment Method Testing team validates the functionality and user experience of each payment option across platforms and regions. We perform real transaction simulations to uncover issues before your players do, ensuring seamless payments, reduced drop-offs, and a flawless user journey at every step of the checkout process.​
Risk Payment & Fraud Management
Our Risk Payment & Fraud services are tailored to tackle challenges in the iGaming market. Our services are designed to ensure the security of operations, enhance compliance, and streamline payment processes, ensuring your brands are trusted by users. We provide services to help you control fraud, reduce chargebacks, and ultimately protect your business. Our proactive risk control measures ensure your platform stays ahead of potential threats, maintaining the trust of your users.
With the expertise and resources to support your needs in this fast-changing landscape, we're here to help you deliver an exceptional experience. Contact us to schedule a demo and discover how we can help you stay competitive.​
Customer Support
In the highly competitive world of iGaming, exceptional customer support is vital to a brand's success. At KYZEN, we make this possible through a global force of highly qualified agents who are native speakers and available 24/7. They resolve customer issues, streamline queries, and provide both initial and follow-up support as needed.
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With our team, you can boost player satisfaction, enhance retention rates, and build lasting trust. Our agents have a deep understanding of the specific needs of online gaming and ensure fast, courteous, and efficient assistance in the players' preferred languages.
Compliance & AML Services
Navigating regulatory requirements in the iGaming sector is complex, but critical. Our Compliance Suite helps you stay on top of AML protocols, regulatory changes, and licensing obligations. Whether you're scaling to new markets or maintaining existing licenses, our experts ensure that your operations remain aligned with global and local compliance standards.​